CUSTOMER SERVICE
Payment Methods: Visa, Mastercard, Discover, American Express and PayPal. We also accept checks and money orders when sent with your order by postal mail.
30-Day Satisfaction Guarantee: If you are not completely satisfied with any item -- even a video you've already opened --
simply return it within 30 days for a full refund of the purchase price.
Backordered Items: All backordered items are clearly identified in the description. Backordered items will ship to you as soon as we get them at the normal
shipping charge for that order (no additional charge for a second shipment).
HOW TO CONTACT US
Physical address: 5390 Main St NE, Dept 1, Minneapolis, MN 55421 USA
Phone: 800-819-7111 or 763-571-5840
Fax: 763-571-5906
SHIPPING CHARGES: USA Addresses
Standard USA shipping: Just $2.99 for the first item plus 99 cents for each additional item.
You will receive your order within 2 to 5 days.
A standard shipping order placed now will ship on Friday, Jul. 30 to arrive in 2 to 5 business days.
| First item |
$2.99 |
| Each additional item |
$0.99 |
Free shipping:
All “plain” DVDs, VHS and CDs qualify for free shipping. Some items, like equipment — or DVDs that come with equipment — do
not qualify (noted next to the price).
A free shipping order placed now will ship on Friday, Jul. 30 to arrive in 5 to 9 business days.
For faster arrival, choose Standard Shipping. If
your order includes both qualified, and non-qualified
items, you’ll only pay the standard shipping
on the non-qualified items.
FedEx Next Day USA shipping: An order placed now will ship on Thursday, Jul. 29 to arrive on Friday, Jul. 30.
- Lower 48 states: Add $24.00 to your order.
- AK/HI/PR: Add $34.00 to your order.
FedEx 2nd Day USA shipping: An order placed now will ship on Thursday, Jul. 29 to arrive on Monday, Aug. 2.
- Lower 48 states: Add $9.00 to your order.
- AK/HI/PR: Add $20.00 to your order.
HEAVY ITEM SURCHARGES
Lower 48 states: Most heavy items, like dumbells or steps, ship for the standard USA shipping charges. A few heavy items
have an additional heavy item surcharge. That surcharge will be shown in the description and on the checkout page.
Note: There is always a surcharge for overnight and 2nd day shipping on heavy items.
AK/HI/PR, etc: Heavy items have a surcharge for all shipping
methods.
You can immediately see this heavy-item shipping surcharge in
the item’s description and in the shopping cart. Also, FedEx air surcharges
and options will be shown during checkout.